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When will I get my FACE card?


FACE cards are issued to you on the 29th of the same month that you complete your training college journey.

My FACE card was lost / stolen, how do I get a replacement?


**Replacement cards cannot be processed if you are currently serving your notice period.

If you are serving your notice period, you are required to return your FACE card with your EOS documentation to Mail Services.

If you are unable to return the card (lost or stolen), you will be charged AED 500 as part of the EOS formality.**

In order to replace a lost/stolen card you need to download the replacement form here, fill & submit at the crew mail services. If no police report is submitted, replacement is subject to a AED 200/- the first time and a AED 500/- charge the second time.

To replace a stolen/lost FACE card, you need to submit a Police Report, either from the country it was stolen in OR you can obtain a police report by logging into https://www.dubaipolice.gov.ae/ – and submitting a “Lost Item” request. 

They will provide you with a police report (charged at AED 70/-) – please submit that report along with the replacement form at the crew mail services.

Once submitted you will receive your new card via mail services within the time frame indicated on the form. 

Download the FACE Card Replacement Form here

How do I cancel my FACE membership?


Should you feel you no longer wish to be a FACE member you can cancel your membership by handing the FACE card to Facilities Distribution Mailing (24/7 located on Ground Floor EGHQ) along with the cancellation form.

For any requests submitted on or after the 1st of a given month - the process will only be put into effect from the next pay cycle.


An outlet is not giving FACE discount as advertised, what should I do?


As dictated by Dubai municipality law, in cases of dispute you are required to pay the bill before leaving the venue.

However, if you think an outlet has not honoured the FACE discount as per the conditions detailed on facecard.org, please write to us at [email protected] making sure to attach your receipt from the outlet. In some cases we will contact the venue on your behalf if we agree that there has been a breach of agreement terms.

What happens if I am a "no show" for an event I have registered to?


Most of our events incur a penalty if a member does not show when booked onto an event. This penalty may vary by event - please read the event post or email for more information.

It is common for FACE events to be oversubscribed, and in an effort to be fair to all members, this penalty is to deter activity that may cause other members to miss out on unused spaces.

Should you not be able to attend an event, you should cancel your booking at the earliest opportunity (taking note of cancellation deadlines). In cases of extenuating circumstances, you may appeal the penalty. Any such appeals will be reviewed by the committee, whose decision is final.

Can my dependent get a FACE card?


Unfortunately not. Only active Emirates Airline cabin crew members are able to hold a FACE card. Membership is not available to the public.

How can I confirm if my attendance was successfully booked for any event?


To ensure that you are confirmed to attend a FACE event, you will receive a confirmation email. If you did not receive the confirmation email within 15 minutes of booking, please check your spam folder for the confirmation email. You may also check under your profile for upcoming events, and you should be able to see the option of either “Count me Out” or “Going”. If neither of these are visible, unfortunately your booking was not successful.