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As FACE is now contracted annually, existing members can only cancel their membership within the specified cancellation window, which is up to 60 days before their current expiry date.
To find out your expiry date, navigate to “My Profile” and then select “My Card.”
You cannot cancel before the cancellation window opens.
Once the cancellation window opens, you will receive an email notification 60 days and 30 days before your card’s expiry date to remind you that your current membership cycle is ending.
A “Cancel Membership” button will be enabled below your card within your profile during that time. Should you wish to cancel, you may do so within the cancellation window; otherwise, your membership will automatically renew for another year.
The charge will remain AED 30 per month, contracted annually.
For example, if your current cycle has a cancellation date of December 31, 2025, the earliest you can cancel your membership is November 1, 2025. The cancellation button will not be available before that date.
If you resigned or changed roles, payments will stop automatically on your last day of service as a Cabin Crew.
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FACE is an Emirates Group product, and for security reasons, it should only be accessed via company email ID login (SSO).
Similarly, all communication with us should be conducted through your company email address. Please refrain from using personal email domains such as Gmail, Yahoo, iCloud, etc.
Occasionally, you may need to clear your history and cache before attempting to log in again using Single Sign-On (SSO) through Microsoft Authenticator.
If you have recently changed your device (new or different phone) and used the Microsoft Authenticator, it’s essential to reach out to IT and inform them of this change.
They will revoke the previous device’s connection to your Microsoft Authenticator, and only then can you re-log in on the Comp portal using your single sign-on details.
If you are a rehire and previously had a different staff number in the system, please email us directly if you are unable to log in or access your digital card.
For any concerns, please email [email protected] with a screenshot of any error message you’re receiving, and we will be happy to assist you.
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FACE, Flight Attendant Club of Emirates, is an exclusive cabin crew social club. Through its network of unique partnerships, FACE connects with businesses to offer a range of discounts and promotions meant to improve the well-being of the Emirates cabin crew community.
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AED 30 (inclusive of VAT) contracted annually.
A FACE digital card's total annual membership fee is AED 360, which will be deducted from your salary in 12 equal monthly instalments of AED 30 (inclusive of VAT). No refunds (whether full or pro rata) are permitted on termination of membership during the subscription year.
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A FACE card allows you to access over 700 offers across Cafes and restaurants, Bars and nightlife, Spas and Salons, Health and fitness, Retail and leisure, and Overseas deals.
Members also have access to over 40 gym, pool, and beach venues in Dubai, which helps them stay fit and healthy.
In addition to the above, members can participate in monthly and yearly events on a first-booked, first-confirmed basis.
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Your membership is automatically renewed annually.
If you’d like to unsubscribe, you must do so within the window of cancellation which is enabled on your profile up to 60 days prior to the end of your current membership cycle.
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Your membership will remain active and will be charged until the expiry date. Existing members can only cancel their membership within the specified cancellation window, which is up to 60 days prior to their current expiration date.
You cannot cancel before the cancellation window opens.
Once the cancellation window opens, you will receive an email notification 60 days and 30 days before your card’s expiry date to remind you that your current membership cycle is ending.
A “Cancel Membership” button will be enabled below your card within your profile during that time. Should you wish to cancel, you may do so within the cancellation window; otherwise, your membership will automatically renew for another year.
The charge will remain AED 30 per month, contracted annually.
For example, if your current cycle has a cancellation date of December 31, 2025, the earliest you can cancel your membership is November 1, 2025.
The cancellation button will not be available before that date.
If you resigned or changed roles, payments will stop automatically on your last day of service as a Cabin Crew.
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In the event of a Member's End of Service (EOS) during the annual membership period, irrespective of the EOS reason (resignation, retirement, redundancy, termination, etc.) the Member and/or the Dependant(s) are no longer eligible to avail of the FACE benefits after the Member's Last Date of Service (LDS).
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New members can join instantly on facecard.org by clicking the “Apply for membership” link in the website Menu.
Existing members - your card digital crd has been active in your account since December 2024.
Click on the three lines Menu > My Profile > My Card to access your digital card.
The membership remains AED 30 monthly, now contracted annually.
To find out your expiry date, navigate to “My Profile” and then select “My Card.”
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As of 31 March 2025, all previous physical cards have expired and partners will not be accepting any such identification.
Existing members, must log in using their company email ID SSO (Single Sign-On), click on the three lines Menu > My Profile > My Card to access their digital card.
This process must be done every time you'd like to use a FACE partner.
The digital card cannot be saved or added to a digital wallet because it is linked to the employee’s HR information, which, due to data protection, is not permitted in any employee programs.
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We are committed to recycling the previous physical cards to ensure all your personal information listed on them is correctly disposed of. The plastic will then be recycled accordingly, so please pass it to your head office for disposal.
If you choose to keep the card, please ensure it’s destroyed. Any card misuse will be flagged and may be subject to disciplinary action.
You are responsible for ensuring the physical card has been disposed of correctly.
Any card misuse will be flagged and may be subject to disciplinary action
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The FACE card is only available to members of our cabin crew team. Therefore, it cannot be extended to partners, spouses, or other registered dependents.
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No, only active crew members can join the FACE Club.
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No. Your FACE card membership and benefits can’t be shared or transferred to anyone else. This is for your use only.
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The FACE team works hard to negotiate and secure the best deals and events for the Club. This is costly and time-consuming as we try to cater to as many members as possible.
Please review each “Event details” section, which details the applicable fees and terms and conditions.
If you cannot attend an event, you should cancel your booking immediately (taking note of cancellation deadlines).
In cases of extenuating circumstances, you may email us to appeal the no-show fee with additional information or proof. We will review your request and get back to you.
In case of a no-show, the fee will be charged via salary deduction. This is displayed in the upcoming payslip.*
*Your current payslip displays the FACE membership fee of AED 30 & any other charges for the previous month. For example, you are being charged in June for your May membership fee.
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When booking an event, please make sure you are selecting the right one. Go to Events, choose your preferred one, and review the information under the “Event details” section before booking. This section details the applicable fees and terms and conditions for members wishing to attend the event.
To book your seat, click the "Count me in” button, tick both boxes and then click the “Confirm” button.
Once your slot has been booked, we will email you a copy of your confirmation to your company email address.
Please check your “Other” tab in Outlook mobile or the Spam/Junk folder if you have not received it.
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Once registered, a digital card will be issued and available under your online profile on facecard.org
To get a discount with a registered partner, log in and show your digital FACE card at the venue or to the service provider.
Before visiting the venue, you can read about the offer and the terms and conditions on our FACE website.
You must always show your digital card – screenshots and photos are not accepted.
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It’s your responsibility to be connected to the Internet and to display your digital card to the partner when availing of an offer.
Before visiting any partner to avail of an offer, you must verify that you can log in to the FACE website and see that your digital membership card is reflected correctly.
Please contact [email protected] for any issues or concerns.
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If you don’t receive your discount under the terms and conditions of the offer, please email [email protected], preferably with a copy of the receipt if you’ve made a purchase. We’ll reach out to the partner to check further.
Additional details, such as the date/time of your visit and the name of the person who attended to you, could be helpful when we discuss with the partner, so feel free to include those.
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We are always keen to hear about new partnerships and recommendations.
Please send your suggestions to [email protected] or ask the partner to submit this Partnership form.
