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If you are an existing FACE member and wish to cancel your membership, please follow these steps:
1. Log in to your account.
2. Navigate to “My Profile” and then select “My Card.”
3. Click the “Cancel Membership” button located beneath your card.
4. Complete the Membership cancellation form and click submit.
The system will record your cancellation request.
Please note that AED 27 will still be deducted from your January 2025 payslip to cover the FACE membership fee for December 2024.
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FACE, Flight Attendant Club of Emirates, is an exclusive cabin crew social club. Through its network of unique partnerships, FACE connects with businesses to offer a range of discounts and promotions meant to improve the well-being of the Emirates cabin crew community.
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AED 27 (inclusive of VAT) contracted annually.
A FACE digital card's total annual membership fee is AED 324, which will be deducted from your salary in 12 equal monthly instalments of AED 27 (inclusive of VAT). No refunds (whether full or pro rata) are permitted on termination of membership during the subscription year.
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A FACE card allows you to access over 400 offers across Cafes and restaurants, Bars and nightlife, Spas and Salons, Health and fitness, Retail and leisure, and Overseas deals.
Members also have access to over 40 gym, pool, and beach venues in Dubai, which helps them stay fit and healthy.
In addition to the above, members can participate in monthly and yearly events on a first-booked, first-confirmed basis.
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The FACE membership is contracted annually but charged monthly at AED 27. Therefore, if you unsubscribe now, you will be debited each month until your 12-month membership cycle ends.
Your benefits, digital card, and payments will continue until the last day of your current membership cycle. You can view your current cycle on your digital card under Expiry.
You will receive an email notification 60 and 30 days before your auto-renewal date confirming that the cancellation window is now enabled on your account. A “cancel membership” button will appear on your digital card upon logging in.
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Your membership is automatically renewed annually.
If you’d like to unsubscribe, you must do so within the window of cancellation which is enabled on your profile up to 60 days prior to the end of your current membership cycle.
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Your membership is automatically renewed annually.
If you’d like to unsubscribe, you must do so within the window of cancellation, which is enabled on your profile, up to 60 days before your current membership cycle ends.
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In the event of a Member's End of Service (EOS) during the annual membership period, irrespective of the EOS reason (resignation, retirement, redundancy, termination, etc.) the Member and/or the Dependant(s) are no longer eligible to avail of the FACE benefits after the Member's Last Date of Service (LDS).
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New members can join instantly on facecard.org by clicking the “Apply for membership” link in the website Menu.
The option will be live on our site Menu after the 16th of December, and any members of our Cabin Crew community can log in with their company SSO (single sign-on) and apply for a digital card. The membership remains AED 27 monthly, now contracted annually.
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You no longer need to carry a physical card. Log into your FACE account and use your digital card to access the gyms or pools, get discounts with our partners or participate in our monthly and annual events.
We have over 400 offers across Cafes and restaurants, Bars and nightlife, Spas and Salons, Health and fitness, Retail and leisure, and Overseas deals.
Your FACE card also gives you access to over 40 gym, pool, and beach venues in Dubai, helping you stay fit and healthy.
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We are committed to recycling the previous physical cards to ensure all your personal information listed on them is correctly disposed of. The plastic will then be recycled accordingly, so please pass it to your head office for disposal.
If you choose to keep the card, please ensure it’s destroyed. Any card misuse will be flagged and may be subject to disciplinary action.
You are responsible for ensuring the physical card has been disposed of correctly.
Any card misuse will be flagged and may be subject to disciplinary action
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Your payslip used to display the FACE membership fee for the previous month. For example, you were being charged for your October membership fee in November.
With the move to a digital card, we are also aligning your monthly membership charges, to ensure your payslip will display the fee charged for the current month.
To accommodate this adjustment, you will see a double charge in January 2025, covering the membership fees for December 2024 and January 2025. Starting February 2025, deductions will be aligned with that specific month rather than the previous one.
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The FACE card is only available to members of our cabin crew team. Therefore, it cannot be extended to partners, spouses, or other registered dependents.
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No, only active crew members can join the FACE Club.
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No. Your FACE card membership and benefits can’t be shared or transferred to anyone else. This is for your use only.
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The FACE team works hard to negotiate and secure the best deals and events for the Club. This is costly and time-consuming as we try to cater to as many members as possible.
Please review each “Event details” section, which details the applicable fees and terms and conditions.
If you cannot attend an event, you should cancel your booking immediately (taking note of cancellation deadlines).
In cases of extenuating circumstances, you may email us to appeal the no-show fee with additional information or proof. We will review your request and get back to you.
In case of a no-show, the fee will be charged via salary deduction. This is displayed in the upcoming payslip.*
*Your current payslip displays the FACE membership fee of AED 27 & any other charges for the previous month. For example, you are being charged in June for your May membership fee.
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When booking an event, please make sure you are selecting the right one. Go to Events, choose your preferred one, and review the information under the “Event details” section before booking. This section details the applicable fees and terms and conditions for members wishing to attend the event.
To book your seat, click the "Count me in” button, tick both boxes and then click the “Confirm” button.
Once your slot has been booked, we will email you a copy of your confirmation to your registered email address.
Please check your “Other” tab in Outlook mobile or the Spam folder if you have not received it.
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If you still can’t see your digital card, email [email protected] with a screenshot of any error message you’re getting, and we will assist you.
FACE is an Emirates Group product, and for security reasons, it should only be accessed via company email ID login (SSO).
In the same way, any communication with us should be done through your company email ID. Please refrain from using personal email domains such as Gmail, Yahoo, iCloud, etc.
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Once registered, a digital card will be issued and available under your online profile on facecard.org
To get a discount with a registered partner, log in and show your digital FACE card at the venue or to the service provider.
Before visiting the venue, you can read about the offer and the terms and conditions on our FACE website.
You must always show your digital card – screenshots and photos are not accepted.
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It’s your responsibility to be connected to the Internet and to display your digital card to the partner when availing of an offer.
Before visiting any partner to avail of an offer, you must verify that you can log in to the FACE website and see that your digital membership card is reflected correctly.
Please contact [email protected] for any issues or concerns.
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If you don’t receive your discount under the terms and conditions of the offer, please email [email protected], preferably with a copy of the receipt if you’ve made a purchase. We’ll reach out to the partner to check further.
Additional details, such as the date/time of your visit and the name of the person who attended to you, could be helpful when we discuss with the partner, so feel free to include those.
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We are always keen to hear about new partnerships and recommendations.
Please send your suggestions to [email protected] or ask the partner to submit this Partnership form.
