Answer
If you are an Emirates Cabin Crew member and you completed your training college journey, you can apply for a FACE card here.
Once the card has been issued, you will be notified via company email to collect it from the Facility Distribution Service counter. This is in EGHQ on the Ground Floor A Side.
While we are working on a digital solution, the current FACE card is still a physical one that must be shown when attending events, checking into beach & gym venues, or showing it to partners to avail of a negotiated discount.
Answer
If your card was stolen or lost, you must notify the authorities and obtain a police report.
To replace a stolen/lost FACE card, you need to submit a Police Report, either from the country it was stolen in OR you can obtain a police report by logging into https://www.dubaipolice.gov.ae/ – and submitting a “Lost Item” request.
They will provide you with a police report (charged at AED 70/-) – please submit that report along with the replacement form at the crew mail services.
Once submitted you will receive your new card via mail services within the time frame indicated on the form.
Download the FACE Card Replacement Form here
If you are serving your notice period, you are required to return your FACE card with your EOS documentation to Mail Services.
Replacement cards cannot be processed if you are currently serving your notice period.
If you are unable to return the card (lost or stolen), you will be charged AED 500 as part of the EOS formality.
Answer
If you no longer wish to be a FACE member, you can cancel your membership by handing the FACE card to Facilities Distribution Mailing (24/7, located on the Ground Floor of EGHQ) along with the cancellation form.
For any requests submitted on or after the 1st of a given month - the process will only be put into effect from the next pay cycle.*
FACE CARD CANCELLATION FORM – DOWNLOAD HERE
*Your current payslip displays the FACE membership fee of AED 27 for the previous month. For example, you are being charged in June for your May membership fee.
Therefore, if you cancel your membership today, you may still see a charge from the previous month’s fee.
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If you don’t receive your discount under the offer's terms and conditions, please email [email protected], preferably with a copy of the receipt if you’ve made a purchase.
We’ll contact the partner to check further.
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We value your feedback and comments and encourage you to address them directly to us at [email protected].
Since your FACE membership is managed through us, please refrain from discussing any matters with the partner. Instead, always bring up any issues or concerns directly with us.
Also, keep in mind that you are representing the Emirates Group when utilizing the services provided at the venues.
Answer
The FACE team works hard to negotiate and secure the best deals and events for the Club. This is costly and time-consuming as we try to cater to as many members as possible.
Please review each “Event details” section, which details the applicable fees and terms and conditions.
If you cannot attend an event, you should cancel your booking immediately (taking note of cancellation deadlines).
In cases of extenuating circumstances, you may email us to appeal the no-show fee with additional information or proof. We will review your request and get back to you.
In case of a no-show, the fee will be charged via salary deduction. This is displayed in the upcoming payslip.*
*Your current payslip displays the FACE membership fee of AED 27 & any other charges for the previous month. For example, you are being charged in June for your May membership fee.
Answer
FACE is exclusively available to Emirates Group cabin crew and selected Dubai Air Wing members and cannot be extended to the family or friends of these.
It’s also limited to these two groups and not open to the public or other carriers.
This member-only card does not offer perks or benefits for their spouses, partners, or dependants
Answer
When booking an event, please make sure you are selecting the right one. Go to Events, choose your preferred one, and review the information under the “Event details” section before booking. This section details the applicable fees and terms and conditions for members wishing to attend the event.
To book your seat, click the "Count me in” button, tick both boxes and then click the “Confirm” button.
Once your slot has been booked, we will email you a copy of your confirmation to your registered email address.
Please check your “Other” tab in Outlook mobile or the Spam folder if you have not received it.
